FAQs

aXtion Edge tablet cases can be cleaned using our provided instructions.

Click here to view aXtion Cleaning Instructions

aXtion Slim tablet cases can be cleaned using our provided instructions.

Click here to view aXtion Cleaning Instructions

aXtion Bold tablet cases can be cleaned using our provided instructions.

Click here to view aXtion Cleaning Instructions

aXtion Pro tablet cases can be cleaned using our provided instructions.

Click here to view aXtion Cleaning Instructions

aXtion Extreme tablet cases can be cleaned using our provided instructions.

Click here to view aXtion Cleaning Instructions

1. Visit our Reset Password page.

2. Enter your email address and click "Reset Password".

3. Check your email. You should get an email from us within 5 - 10 minutes. (Don't forget to check your Spam folder.)

4. Click the link to reset your password.

5. Enter your new password and confirm it.

Click here for step by step instructions on how to reset your password.

Unfortunately we do not sell our products in brick and mortar stores and the majority of our resellers are online retailers such as Amazon, B&H Photo, Walmart, or eBay.

Thanks to our future-proof system our mounts never become outdated, as you upgrade or change your tablet you simply need to purchase a MagConnect compatible case for that device which will still continue to work with your existing mount.

Yes our arms are interchangeable between different bases, however our mounts are available in two different sizes - 20mm and 26mm. It is important to know which ball joint your mount utilizes in order to know compatibility with other mount bases, if you require any assistance simply contact a Joy Factory representative for assistance!

Yes! You can find replacement screen protectors for the aXtion Bold here.

We've preselected the most popular bundles and have made those available across various models , however not all cases and mounts are available as a bundle. For these items you can simply add them to your cart individually and the price will be the same as if you were to purchase them as a bundle.

Since we are a prime manufacturer of mobility products we have the full ability and capacity to offer both OEM and private labeling of goods. Please reach out to our sales team directly for further assistance here.

aXtion Pro cases feature built-in screen protection for the tablet screen and rear-facing camera. Temporary protective film covers and the screen protectors should be removed prior to use. To remove the film, gently peel back starting from the corner. Once a small area has separated, gently pull back the remaining film and discard. We recommend checking the inside and outside surfaces of the screen protectors.

We ship all orders within 24 business hours of the order being placed. Most orders placed prior to 1PM PST will be shipped out the same day.

The Joy Factory offers both standard and express shipping options, depending on your selected method most domestic orders are delivered within 2-5 business days.

The Joy Factory ships via UPS®, Fedex® and the United States Postal Service.

We gladly ship worldwide using FedEx International services.

The Joy Factory has now expanded shipping services to military and U.S. territories, including American Samoa; Guam; Northern Mariana Islands; Puerto Rico; U.S. Virgin Islands; and Armed Forces Americas, Europe, and Pacific. For items shipped with standard shipping to APO/FPO/U.S. territories, please allow 14 business days. Please note: at this time, we are currently unable to offer two-day and express shipping options to APO/FPO/U.S. territories.

International shipments are subject to customs and duty fees that are imposed by the countries customs, these fees MUST be paid in order for the shipper to deliver your package. These fees are separate from shipping fees paid when your order was placed. The Joy Factory does not cover these costs nor can estimate what these fees will be.

Once your order is processed and shipped you should receive an email containing tracking information, you can also obtain your tracking information by logging into your account and locating your order in your order history.

We know you are excited to receive your order. To ensure The Joy Factory exceeds your expectations, we will occasionally ship items in an order separately. Please rest assured, we will only charge one delivery fee per order regardless of the number of boxes received.

Local Pick Up provides you with a more convenient way for you to pick up your online orders, giving you full peace of mind as to when you will receive your order without having to worry about not being home and missing the delivery.

The Joy Factory, Inc. warrants to the original purchaser on our products against defects in materials and workmanship for the period of one (1) year from the original purchase date unless otherwise specified.

Read more about our warranty policy here.

If you purchased a product directly from www.thejoyfactory.com we offer a 30 day return policy from the original purchase date.

Read more about our warranty policy here.

Please contact our support team directly at support@thejoyfactory.com and be sure to include a copy of your original receipt, photos of the product and/or issue, and your full contact information so that we can reach back out to you and take care of your RMA request.

The Joy Factory does not offer cross-shipping, in the event of an exchange the product must be first shipped back to our return center and upon receipt your replacement item will then be shipped out to you.

In the event of an exchange or a return the customer is solely responsible for return shipping costs, The Joy Factory does not provide any return shipping labels.

Awaiting Payment - This is the first step in processing and means that your order has been received. Our system charges your card once your order ships, which is why the status "Awaiting Payment" is applied. This does not mean that there was an issue with your payment.

Awaiting Fulfillment - The second step in processing which means that our shipping department has begun processing your order and is preparing it for shipping.

Shipped - The final step in the process, once tracking is uploaded to your order the status will switch to "Shipped" and you will receive an email containing tracking information.

Most orders are shipped within an hour of the order being received, if you find a mistake on your order or need to make a modification please contact us immediately. We do not have the ability to change or modify orders- in the event of a change needing to be made your order will need to be cancelled and reordered with the correct information.

If an item is out of stock you will be notified by a member of our logistics team shortly after placing your order with the option to wait or to cancel the backordered item. We do not partial ship orders and your order will be shipped in full once the backordered item is back in stock.

The Joy Factory charges sales tax to all orders shipped within California. If you are a tax-exempt customer please contact us directly here.

All customers are more than welcome to purchase directly off of our web store by finding the product(s) you wish and adding them to your cart.

The Joy Factory partners with a majority of resellers in the channel such as CDW, Connection, Insight, SHI, and PCM. Please contact us directly for assistance in getting in touch with a reseller.

Our primary partners in the USA are Synnex and Ingram Micro, while in Canada our primary parter is Synnex CA. You can find contact information for these distributors here.

We accept VISA, MasterCard, Discover, American Express, and Amazon Pay.

Currently we do not accept PayPal.

The Joy Factory issues a pre-authorization for the full amount of the purchase, these "pending" charges will be removed off of your statement within 2-3 business days.

No, The Joy Factory does not offer any price matching or price protection.

To view our online digital catalog collection please click here.

You can find us on LinkedIn, Twitter, Instagram, Google+, YouTube, Facebook and Pinterest. 

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You can easily sign up for our marketing newsletter which sends out emails notifying you of new product announcements and product updates, Click here to sign up!

The links to download data sheets for individual products are located at the bottom of each product page underneath the product specification section.

Yes, the majority of our products are produced in Taiwan which is a trade compliant country.

At The Joy Factory, creating environmentally responsible products isn't just a sales tactic; it's an essential part of who we are…and it's been that way from the beginning.

Here are some of the ways The Joy Factory has made this dream a reality:

1. Make it reusable--We've traded in flashy, single-use plastic and shipped all our iPad cases and mounts in reusable and recyclable packaging.
2. Make it smaller--We could have stopped at just using 100% recyclable packaging for our mounts. But no, we kept on engineering until we could find even smaller ways to package them. Now we use 20% less materials in our redesigned mount packaging.
3. Make it better--All our packaging (if it's not reusable) is recyclable, so every purchase from The Joy Factory is one you can be proud of.

A quick start guide is included with all of our cases and mounts to guide you through assembly.

Yes, all Volt cases contain a removable POGO pin module that once removed provides full access to your devices charging port.

aXtion Volt utilizes USB-C Ports with Power Delivery which allows for our system to charge your device as fast as if it were plugged directly in!

We suggest cleaning the POGO Pins on the module and on the bases with a light amount of rubbing alcohol on a cotton swab or ball on a weekly basis.

The POGO Pin module should be free from dirt, oxidation, or any other dirty residue, and the surface should be kept clean and tidy to ensure optimal performance.

While our aXtion Volt cases are water-resistant, the bases are not. However, the aXtion Volt system can handle light water/salt spray without affecting any charging performance.

You should use the power adapter that was originally included with your device from the manufacturer. If you need to purchase a replacement or an extra adapter, you can purchase any 20W USB-C adapter that supports Power Delivery (USB-PD).

Simply purchase any USB-C to USB-C cable that supports Power Delivery (USB-PD).

Yes, the rugged case is designed with precision cutouts for all essential ports, buttons, and features, allowing you to use the tablet's functionality without having to remove it from the case.

An IP68 rating is generally designed to withstand immersion in water up to 1.5 meters (approximately 5 feet) for 30 minutes without any adverse effects to the tablet inside.

The 810H ruggedness standard ensures that the case can withstand drops, shocks, and impacts without compromising the tablet's functionality. It absorbs and disperses impact energy to protect the tablet from damage.

Rugged cases are designed to offer high levels of protection, which may result in a slightly bulkier profile compared to standard cases. However, our aXtion Pro is still designed to maintain a balance between protection and portability.

aXtion Pro cases can be cleaned with a damp cloth and mild soap. Most hospital-grade disinfectant wipes with high alcohol concentrate are also safe to use on the aXtion Pro case.

Waterproof means an item is completely impervious to water, and it can be submerged without allowing any water to penetrate. On the other hand, water-resistant means an item can resist water to some extent, but it is not entirely impervious and may eventually allow water to penetrate under certain conditions.