I ordered this for my birthday thinking it would be a 5 star product for the price... how wrong I was. Not only is the product a massive let down but the customer service is just as bad. My choices that the 'JOY' factory has left me with is to return the item and loose around £80 - £100 (shipping, customs tax and postal extra charges). or keep it and well pay £240 for something I don't want and can't use. Here is my email correspondence of the bad experience: You said: Hello, I'm really sorry to say but I am quite disappointed in the product ordered. I was expecting something of a much higher function/quality for the price paid. Originally this is why I decided to justify myself to pay the customs import tax of a third of the cost of the product. This really adds to my disappointment. To be more specific what has not reached expectations are firstly the case for the iPad. I had decided to acquire the case with the clamp on the assumption that the case would be one mould with the magnet on the back. Which is why to my surprise it was not and in fact just an adhesive that could be purchased separately (poor quality and makes the magnet connection rather redundant). Also the case is cheap plastic. In regards to the arm, what sold it to me originally was the carbon frame and ease of manoeuvrability. Unfortunately it seems the arm is light but the clamp is not outweighing the highlight of carbon fibre considerably. When I fixed the whole thing together the manoeuvrability was so poor I had to keep screwing and unscrewing each joint when I wanted to manoeuvre the frame and I had to really, really tighten the joints if I wanted the arm to stay in place putting my iPad at risk of dropping (not good). I believe this is due to the ball joint that seem to be half plastic and half metal and no buffer in-between, which I could see straight away marking the joints each time. I don’t believe this product would stand the test of time at all to be fair. I'm sorry to have to point these things out but hopefully it will help you to see why I am unsatisfied and wanting to get a full refund please, unless you can offer any other alternatives? I really don’t want to loose £65 to customs tax to be frank. Oh also, the tightening on the clamp base is placed badly as once clamped to a desk it becomes impossible to rotate past 90 degrees, I suggest looking into this one especially. Regards, Paul The Joy Factory said: We're sorry to hear that you are unhappy with your items, the Standard Tray is a lightweight cover that makes your device MagConnect compatible, it is not designed to provide any protection. Also please keep in mind MagConnect is our proprietary connection, is it not a magnet that is free to use anywhere. MagConnect cases can only be used with MagConnect mounts. As for the arm yes the carbon fiber tubes are lightweight however since the Clamp is machined from a solid piece of aluminum it will be heavy, this is the compromise for a higher quality product. The weight of the mount is included on the specs page and it is free to view to anyone. While we do offer a 1-year warranty on all of our items we find that the majority of our products (when used as intended) exceed the lifespan of multiple tablets. For the L shape lever, once it hits the desk simply pull on it, turn clockwise or counter-clockwise (depending on if you're trying to tighten or un-tighten) then release. Unfortunately our standard returns policy will fall into place in this instance- you're more than welcome to return the item for a refund however shipping and taxes/duties are non-refundable.
MagConnect Clamp Mount for iPad Pro 12.9" 3rd Gen
Carbon fiber dual arm Clamp Mount Bundle with ultra-slim, lightweight iPad Back Cover
- Product Type:
- Mount and Case
MagConnect Clamp Mount for iPad Pro 12.9" 3rd Gen
Protecting your investment is important to The Joy Factory and motivates us to develop an ergonomic solution to elevating your iPad Pro. The Clamp Mount is the best mobile solution for attaching your iPad to flat surfaces. The mount can be easily secured to areas like office workspaces and restaurant counters. It is built with two durable carbon fiber arms and spherical joints that allow for rotation up to 360 degree.
The included iPad Back Cover is MagConnect compatible. With MagConnect magnetic technology, the tablet can be easily mounted and dismounted from any MagConnect mount. The precision locking dial can further secure the connection of the tablet to the mount. The sleek exterior of the case also protects the back of the tablet from any mild scratches.
The back cover is also compatible with the Universal Hand Strap. This accessory is the ideal solution for the mobile worker to seamlessly switch between landscape and portrait modes while on the go.
- Compatible with iPad Pro 12.9" 3rd Gen
- Built with lightweight, durable carbon fiber arms
- Mount has highly flexible spherical joints that allow up to 360º rotation
- Adjustable clamp base to fit flat surfaces up to 3.375"
- Magnetic connection for quick mounting and dismounting
- Cover is built to allow compatibility with the Apple Pencil 2nd Gen
- Compatible with Universal Hand Strap for maximum comfort and easy rotation between landscape and portrait modes
Material: Carbon Fiber
Weight: 2.6 lbs.
Length: 10.5" arm x 2
Total Span: 27.25" 30.5"
Joints: 0.79" spherical joint at base x 1, 360º joint between arms x 1, 0.79" spherical joint at tablet connection x 1
Base Specifications: Fits all flat surfaces up to 3.375" thick
Dimensions: 8.56" x 11.16" x 0.62"
Weight: 0.45 lbs.
Compatible Models: A1876, A1895, A2014, A1983
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