{"id":1593,"date":"2024-11-30T22:32:23","date_gmt":"2024-11-30T22:32:23","guid":{"rendered":"https:\/\/tjfusasandbox.wpenginepowered.com\/?page_id=1593"},"modified":"2025-11-18T19:47:16","modified_gmt":"2025-11-18T19:47:16","slug":"support","status":"publish","type":"page","link":"https:\/\/thejoyfactory.com\/jp\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<style>.elementor-widget-container .eael-protected-content-message{font-family:var( --e-global-typography-secondary-font-family ), Sans-serif;font-weight:var( --e-global-typography-secondary-font-weight );}.elementor-widget-container .protected-content-error-msg{font-family:var( --e-global-typography-secondary-font-family ), Sans-serif;font-weight:var( --e-global-typography-secondary-font-weight );}.elementor-1593 .elementor-element.elementor-element-4e91dc6f{--display:flex;--min-height:220px;--flex-direction:row;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% 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1fr);--grid-auto-flow:row;}.elementor-1593 .elementor-element.elementor-element-9871ca4{--e-con-grid-template-columns:repeat(1, 1fr);--grid-auto-flow:row;}.elementor-1593 .elementor-element.elementor-element-ea182bf .elementor-heading-title{font-size:25px;}.elementor-1593 .elementor-element.elementor-element-bdb6b18 .elementor-icon-box-wrapper{text-align:start;}.elementor-1593 .elementor-element.elementor-element-669b6bb{--align-items:center;--container-widget-width:calc( ( 1 - var( --container-widget-flex-grow ) ) * 100% );}.elementor-1593 .elementor-element.elementor-element-5ad9b06{--e-con-grid-template-columns:repeat(1, 1fr);--grid-auto-flow:row;}.elementor-1593 .elementor-element.elementor-element-b592468 > .elementor-widget-container{padding:0px 0px 0px 0px;}.elementor-1593 .elementor-element.elementor-element-b592468{--container-widget-width:85%;--container-widget-flex-grow:0;width:var( --container-widget-width, 85% );max-width:85%;}}<\/style>\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1593\" class=\"elementor elementor-1593\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4e91dc6f e-con-full e-flex e-con e-parent\" data-id=\"4e91dc6f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5247fa74 e-con-full e-flex e-con e-child\" data-id=\"5247fa74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60e28402 elementor-widget elementor-widget-elementskit-breadcrumb\" data-id=\"60e28402\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><ol class=\"ekit-breadcrumb\"><li class=\"ekit_breadcrumbs_start\"><a href=\"https:\/\/thejoyfactory.com\">Home<\/a><\/li> <li class=\"brd_sep\"><span class=\"separate_icon\"><i class=\"icon icon-right-arrow1\"><\/i><\/span><\/li>  <li>Support<\/li><\/ol><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2dc76484 e-con-full e-flex e-con e-parent\" data-id=\"2dc76484\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-31e0f97b e-con-full e-flex e-con e-child\" data-id=\"31e0f97b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-738adb08 elementor-widget elementor-widget-heading\" data-id=\"738adb08\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We\u2019re Here to Help<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22b87f57 elementor-widget elementor-widget-icon-box\" data-id=\"22b87f57\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFind answers, submit requests, and explore resources tailored to support your needs. Whether it\u2019s product assistance, warranty details, or technical inquiries, we\u2019re committed to providing exceptional support every step of the way.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8d23f0d e-con-full e-flex e-con e-child\" data-id=\"8d23f0d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4795d497 elementor-widget elementor-widget-image\" data-id=\"4795d497\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/thejoyfactory.com\/wp-content\/uploads\/elementor\/thumbs\/JF1-copy-r0tsc2bsmbbntnbwz0mnshsgfg8zlzide4blrjphdu.webp\" title=\"JF1 copy\" alt=\"JF1 copy\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-a8d6c1f e-con-full e-flex e-con e-parent\" data-id=\"a8d6c1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-97d488e e-grid e-con-full e-con e-child\" data-id=\"97d488e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7e63da4 e-con-full e-flex e-con e-child\" data-id=\"7e63da4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9f89a6 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"b9f89a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-customer-support-light\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tGet Support\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFrom product installment to general questions\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6208194 elementor-widget elementor-widget-button\" data-id=\"6208194\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/thejoyfactory.com\/jp\/support\/contact-support\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit Request<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-9871ca4 e-grid e-con-full e-con e-child\" data-id=\"9871ca4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-725ff68 e-con-full e-flex e-con e-child\" data-id=\"725ff68\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed7a620 elementor-widget elementor-widget-heading\" data-id=\"ed7a620\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Warranty Policy\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3fa9a9 elementor-widget elementor-widget-text-editor\" data-id=\"d3fa9a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Explore our warranty policy from The Joy Factory.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bd6e62 elementor-widget elementor-widget-button\" data-id=\"2bd6e62\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/thejoyfactory.com\/jp\/warranty-policy\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0842b7e e-con-full e-flex e-con e-child\" data-id=\"0842b7e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5787a0e elementor-widget elementor-widget-heading\" data-id=\"5787a0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Privacy Statement\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ccde4a elementor-widget elementor-widget-text-editor\" data-id=\"0ccde4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We take privacy seriously at The Joy Factory.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-baf553c elementor-widget elementor-widget-button\" data-id=\"baf553c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/thejoyfactory.com\/jp\/privacy-policy-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6c27b5b e-con-full e-flex e-con e-child\" data-id=\"6c27b5b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a89593 elementor-widget elementor-widget-heading\" data-id=\"4a89593\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms &amp; Conditions\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-940beb6 elementor-widget elementor-widget-text-editor\" data-id=\"940beb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Explore Terms and Conditions from The Joy Factory.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ef12ea elementor-widget elementor-widget-button\" data-id=\"8ef12ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/thejoyfactory.com\/jp\/terms-conditions\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-49432ca e-con-full e-flex e-con e-child\" data-id=\"49432ca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a78720c elementor-widget elementor-widget-heading\" data-id=\"a78720c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Intellectual Property\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-744eb13 elementor-widget elementor-widget-text-editor\" data-id=\"744eb13\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Explore our creative products from The Joy Factory.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de60661 elementor-widget elementor-widget-button\" data-id=\"de60661\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/thejoyfactory.com\/jp\/ip\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7240db8 e-flex e-con-boxed e-con e-parent\" data-id=\"7240db8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4ce1f89 e-con-full e-flex e-con e-child\" data-id=\"4ce1f89\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea182bf elementor-widget elementor-widget-heading\" data-id=\"ea182bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdb6b18 elementor-widget elementor-widget-icon-box\" data-id=\"bdb6b18\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tQuick answers to the most common questions about our products, warranties, and policies.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-669b6bb e-con-full e-flex e-con e-child\" data-id=\"669b6bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08de50b elementor-widget elementor-widget-button\" data-id=\"08de50b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/thejoyfactory.com\/jp\/faq\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See all FAQs<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-fb83ecf e-flex e-con-boxed e-con e-parent\" data-id=\"fb83ecf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5ad9b06 e-grid e-con-full e-con e-child\" data-id=\"5ad9b06\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<a data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-28f5786 e-con-full e-flex e-con e-child\" data-id=\"28f5786\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/thejoyfactory.com\/faq\/#aXtionExtreme\">\n\t\t\t\t<div class=\"elementor-element elementor-element-888381f elementor-widget elementor-widget-heading\" data-id=\"888381f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">aXtion Extreme<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b7a7b1 elementor-widget elementor-widget-image\" data-id=\"2b7a7b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"759\" src=\"https:\/\/thejoyfactory.com\/wp-content\/uploads\/2024\/11\/aXtion-Extreme-Rugged-Table-Cases-1024x759.webp\" class=\"attachment-large size-large wp-image-1569\" alt=\"\" srcset=\"https:\/\/thejoyfactory.com\/wp-content\/uploads\/2024\/11\/aXtion-Extreme-Rugged-Table-Cases-1024x759.webp 1024w, https:\/\/thejoyfactory.com\/wp-content\/uploads\/2024\/11\/aXtion-Extreme-Rugged-Table-Cases-600x444.webp 600w, https:\/\/thejoyfactory.com\/wp-content\/uploads\/2024\/11\/aXtion-Extreme-Rugged-Table-Cases-300x222.webp 300w, https:\/\/thejoyfactory.com\/wp-content\/uploads\/2024\/11\/aXtion-Extreme-Rugged-Table-Cases-768x569.webp 768w, https:\/\/thejoyfactory.com\/wp-content\/uploads\/2024\/11\/aXtion-Extreme-Rugged-Table-Cases.webp 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0e83835 e-con-full e-flex e-con e-child\" data-id=\"0e83835\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/thejoyfactory.com\/faq\/#aXtionBoldiPadCase\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56234ce elementor-widget elementor-widget-heading\" data-id=\"56234ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">aXtion Bold<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-705b7a5 elementor-widget elementor-widget-image\" data-id=\"705b7a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"759\" src=\"https:\/\/thejoyfactory.com\/wp-content\/uploads\/2024\/11\/aXtion-Bold-1024x759.webp\" class=\"attachment-large size-large wp-image-1591\" alt=\"aXtion Bold\" srcset=\"https:\/\/thejoyfactory.com\/wp-content\/uploads\/2024\/11\/aXtion-Bold-1024x759.webp 1024w, https:\/\/thejoyfactory.com\/wp-content\/uploads\/2024\/11\/aXtion-Bold-600x444.webp 600w, https:\/\/thejoyfactory.com\/wp-content\/uploads\/2024\/11\/aXtion-Bold-300x222.webp 300w, https:\/\/thejoyfactory.com\/wp-content\/uploads\/2024\/11\/aXtion-Bold-768x569.webp 768w, https:\/\/thejoyfactory.com\/wp-content\/uploads\/2024\/11\/aXtion-Bold.webp 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7e2810b e-con-full e-flex e-con e-child\" data-id=\"7e2810b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/thejoyfactory.com\/faq\/#aXtionEdgeiPhoneCase\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6ff28 elementor-widget elementor-widget-heading\" data-id=\"4c6ff28\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">aXtion Edge<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2504ee2 elementor-widget elementor-widget-image\" data-id=\"2504ee2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"759\" src=\"https:\/\/thejoyfactory.com\/wp-content\/uploads\/2024\/11\/aXtion-Edge-Rugged-Tablet-Phone-Cases-1-1024x759.webp\" class=\"attachment-large size-large wp-image-1582\" alt=\"\" srcset=\"https:\/\/thejoyfactory.com\/wp-content\/uploads\/2024\/11\/aXtion-Edge-Rugged-Tablet-Phone-Cases-1-1024x759.webp 1024w, https:\/\/thejoyfactory.com\/wp-content\/uploads\/2024\/11\/aXtion-Edge-Rugged-Tablet-Phone-Cases-1-600x444.webp 600w, https:\/\/thejoyfactory.com\/wp-content\/uploads\/2024\/11\/aXtion-Edge-Rugged-Tablet-Phone-Cases-1-300x222.webp 300w, https:\/\/thejoyfactory.com\/wp-content\/uploads\/2024\/11\/aXtion-Edge-Rugged-Tablet-Phone-Cases-1-768x569.webp 768w, https:\/\/thejoyfactory.com\/wp-content\/uploads\/2024\/11\/aXtion-Edge-Rugged-Tablet-Phone-Cases-1.webp 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-eb89170 e-flex e-con-boxed e-con e-parent\" data-id=\"eb89170\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b592468 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-elementskit-accordion\" data-id=\"b592468\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69d542d075a08\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-b592468\">\n                        <a href=\"#collapse-625486469d542d075a08\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-625486469d542d075a08\" aria-expanded=\"false\" aria-controls=\"Collapse-625486469d542d075a08\">\n                            \n                            <span class=\"ekit-accordion-title\">Do you have any local stores where I buy your product?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-625486469d542d075a08\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-b592468\" data-parent=\"#accordion-69d542d075a08\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Unfortunately we do not sell our products in brick and mortar stores and the majority of our resellers are online retailers such as Amazon, B&amp;H Photo, Walmart, or eBay.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-b592468\">\n                        <a href=\"#collapse-f226b7269d542d075a08\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f226b7269d542d075a08\" aria-expanded=\"false\" aria-controls=\"Collapse-f226b7269d542d075a08\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I use my existing Carbon Fiber arm with a new mount base?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f226b7269d542d075a08\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-b592468\" data-parent=\"#accordion-69d542d075a08\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes our arms are interchangeable between different bases, however our mounts are available in two different sizes - 20mm and 26mm. It is important to know which ball joint your mount utilizes in order to know compatibility with other mount bases, if you require any assistance simply contact a Joy Factory representative for assistance!<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-b592468\">\n                        <a href=\"#collapse-d47abe969d542d075a08\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d47abe969d542d075a08\" aria-expanded=\"false\" aria-controls=\"Collapse-d47abe969d542d075a08\">\n                            \n                            <span class=\"ekit-accordion-title\">My aXtion Bold came with a built-in screen protector, do you offer replacement screens?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d47abe969d542d075a08\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-b592468\" data-parent=\"#accordion-69d542d075a08\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"accordion-content is-open\"><p>Yes! You can find replacement screen protectors for the aXtion Bold <a class=\"primary-link\" title=\"Screen Protectors\" href=\"https:\/\/thejoyfactory.com\/axtion-bold-screen-replacements\">here<\/a>.<\/p><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-b592468\">\n                        <a href=\"#collapse-e103cb669d542d075a08\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-e103cb669d542d075a08\" aria-expanded=\"false\" aria-controls=\"Collapse-e103cb669d542d075a08\">\n                            \n                            <span class=\"ekit-accordion-title\">Why can&#039;t I find the mount and case bundle that I am looking for?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-e103cb669d542d075a08\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-b592468\" data-parent=\"#accordion-69d542d075a08\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>We've preselected the most popular bundles and have made those available across various models , however not all cases and mounts are available as a bundle. For these items you can simply add them to your cart individually and the price will be the same as if you were to purchase them as a bundle.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-b592468\">\n                        <a href=\"#collapse-38d662e69d542d075a08\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-38d662e69d542d075a08\" aria-expanded=\"false\" aria-controls=\"Collapse-38d662e69d542d075a08\">\n                            \n                            <span class=\"ekit-accordion-title\">Do you offer OEM or private labeling of your products?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-38d662e69d542d075a08\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-b592468\" data-parent=\"#accordion-69d542d075a08\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"accordion-content is-open\"><p>Since we are a prime manufacturer of mobility products we have the full ability and capacity to offer both OEM and private labeling of goods. Please reach out to our sales team directly for further assistance\u00a0<a class=\"primary-link\" title=\"Contact Us\" href=\"https:\/\/info.thejoyfactory.com\/contact-sales\">here<\/a>.<\/p><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-b592468\">\n                        <a href=\"#collapse-e22d04769d542d075a08\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-e22d04769d542d075a08\" aria-expanded=\"false\" aria-controls=\"Collapse-e22d04769d542d075a08\">\n                            \n                            <span class=\"ekit-accordion-title\">How do you remove the Temporary Protective Film on aXtion Pro cases?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-e22d04769d542d075a08\" class=\" collapse\" aria-labelledby=\"primaryHeading-5-b592468\" data-parent=\"#accordion-69d542d075a08\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>aXtion Pro cases feature built-in screen protection for the tablet screen and rear-facing camera. Temporary protective film covers and the screen protectors should be removed prior to use. To remove the film, gently peel back starting from the corner. Once a small area has separated, gently pull back the remaining film and discard. We recommend checking the inside and outside surfaces of the screen protectors.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home We\u2019re Here to Help Find answers, submit requests, and explore resources tailored to support your needs. Whether it\u2019s product assistance, warranty details, or technical inquiries, we\u2019re committed to providing exceptional support every step of the way. Get Support From product installment to general questions Submit Request Warranty Policy Explore our warranty policy from The &hellip;<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"content-type":"","_genesis_block_theme_hide_title":false,"footnotes":""},"class_list":["post-1593","page","type-page","status-publish","hentry","post","without-featured-image"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - The Joy Factory<\/title>\n<meta name=\"description\" content=\"Visit The Joy Factory Support for seamless assistance\u2014submit requests, explore warranty, privacy, policy, and FAQ resources to get help fast and easily.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thejoyfactory.com\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - 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